medan789 Account & Payment FAQ

To reset your password, visit the login page and select "Forgot password". Enter the email address associated with your medan789 account. We send a password-reset link to that email — check your inbox and spam folder. Click the link and create a new password. If you do not receive the email within a few minutes, verify that the email address is correct and try again. If you cannot access the email account linked to your medan789 profile, contact our support team with proof of identity so we can help you regain access. Password resets are processed during our standard support hours.

KYC verification on medan789 requires a government-issued identity document — a national ID card, passport, or driver's license. We also ask for proof of address, such as a utility bill or bank statement dated within the last three months. Your name, date of birth, and address on these documents must match your medan789 account details. Upload clear, legible scans or photos of both sides of your ID and your proof-of-address document. Verification typically completes within one business day. If your documents are rejected, we notify you of the reason and allow you to resubmit. Users in Jakarta, Surabaya, Bandung, and Medan follow the same verification process.

Our support team responds to account and payment queries within standard business hours. Response time depends on ticket volume and your account verification status — verified accounts typically receive replies within a few hours, while unverified accounts may experience longer delays. During peak periods around Liga 1 matches or Piala AFF tournaments, response windows may extend. For urgent issues such as account lockouts or suspicious activity, mark your ticket as priority. We offer multilingual support in English and Indonesian. Live chat is available during specified hours; email and ticket submissions are processed continuously.

Deposits via local payment, online payment, or e-wallet on medan789 are processed through our payment gateway. Log into your account, select "Deposit", and choose your preferred payment method. Enter the deposit amount and confirm. You are redirected to the payment provider's app or website to authorize the transaction. Once you approve the payment, the funds appear in your medan789 account balance within seconds to a few minutes. No additional fees are charged by medan789 for these deposits. If a deposit does not arrive after subject to verification, check your payment app to confirm the transaction was completed, then contact our support team with your transaction ID. Deposits via mobile banking, local payment, and online payment are available 24/7.

Yes, medan789 accepts deposits via e-wallet, mobile banking, local payment, and online payment bank transfers. Select "Bank Transfer" in the deposit menu and choose your bank. We provide you with a unique virtual account number linked to your medan789 profile. Transfer the deposit amount from your personal bank account to that virtual account number. The funds are credited to your medan789 balance once the transfer is confirmed by the bank — typically within one to two hours during business hours, or by the next business day for transfers made outside banking hours. Do not transfer to a shared account; always use the virtual account number assigned to you. Withdrawals to e-wallet, mobile banking, local payment, and online payment accounts are also supported and processed within standard review windows.

Free bets and free spins are promotional credits issued by medan789 to eligible users. Free bets allow you to place a wager on football markets, live-dealer tables, or esports without using your own balance. Free spins are credits applied to specific slot games such as Sweet Bonanza or Gates of Olympus. These offers appear in your account dashboard under "Promotions" or "My Offers" once you qualify. Eligibility depends on your account age, deposit history, and any active promotional campaigns. Free bets and spins carry usage terms — for example, they may expire after 7 days or require a minimum odds threshold. Read the terms attached to each offer before use. Unused free bets and spins do not convert to cash and cannot be withdrawn.

Live-dealer tables on medan789 feature real dealers and real cards or wheels streamed from our studios. Games include blackjack, roulette, baccarat, and Dragon Tiger. You place bets and see outcomes in real time. Slots are digital games with spinning reels and fixed paylines. Outcomes are determined by a random number generator. Slots include titles such as Aviator, Sweet Bonanza, Mahjong Ways, and Fortune Tiger. Live-dealer games require an active internet connection and offer a social experience; slots are faster-paced and require less bandwidth. Both categories are available on mobile and desktop. Withdrawal eligibility and bonus terms may differ between live-dealer and slot play — check the specific game rules before wagering.

To request deletion of your personal data from medan789, contact our support team in writing with your account username and the email address associated with your profile. We process data-deletion requests in accordance with applicable privacy law. Note that we retain certain information for legal and compliance purposes — such as transaction records for tax reporting and KYC documents for anti-money-laundering verification — even after account closure. Your request is reviewed within 30 days. We notify you once the deletion is complete. If you wish to close your account without deleting data, you can deactivate it directly in your account settings. Closed accounts cannot be reactivated; you must open a new account if you wish to return.

Our services on medan789 are available only in jurisdictions where online gaming and sports wagering are permitted by local law. We do not offer our platform in regions where such activities are prohibited. If you attempt to access medan789 from a restricted region, your account may be suspended or closed. We use geolocation and other verification methods to enforce compliance. Users are responsible for verifying that their access to and use of medan789 comply with the laws of their own jurisdiction. If you are unsure whether medan789 is available in your location, contact our support team before opening an account. Accessing medan789 from a prohibited jurisdiction may expose you to legal liability in your region.